1. Digital Products Only – No Physical Shipping

PermitContainerhomes.com operates as a 100% digital product business. All purchases are delivered electronically through secure download links.

What This Means

• No Physical Shipping: We do not mail printed plans or physical USB drives
• No Shipping Fees: There are no shipping charges, handling fees, or delivery costs
• No Shipping Address Required: Only email address needed for delivery
• Instant Availability: Access your plans immediately after payment—no waiting days or weeks
• Worldwide Access: Available instantly to customers anywhere in the world

Custom Print Services (Optional)

While we deliver digitally, you can:

• Print plans yourself using a home printer or local print shop
• Take PDF files to professional blueprint printing services (FedEx Office, Staples, local printers)
• Request custom printing service through us (additional fee applies—contact for quote)
• Use tablet or computer to view plans on-site during construction

Recommended Print Specifications: Full-size architectural plans are best printed on Arch D (24″x36″) paper at professional blueprint printers. PDF files are optimized for high-quality printing.

What You Receive

Every purchase includes:

• Complete architectural plan set in PDF format (print-ready)
• Editable CAD files (DWG/DXF format) for Professional Engineer modifications
• 3D visualization renderings (where applicable)
• Technical specifications document
• Material takeoff lists (select plans)
• Construction notes and details

2. Delivery Method and Timeline

Our automated delivery system provides fast, reliable access to your purchased digital products.

Delivery Process

1. Payment Confirmation: Complete checkout using Lemon Squeezy, Stripe India, Paddle, or PayPal
2. Order Processing: Payment is verified and processed (typically 30 seconds to 2 minutes)
3. Account Creation: Automatic account created using your email address (if new customer)
4. Email Notification: You receive order confirmation email with download links
5. Dashboard Access: Files immediately available in your account dashboard
6. Download: Click download links to save files to your device

Delivery Timeline

Note: In rare cases, payment verification may take up to 15 minutes during high-traffic periods or if additional fraud prevention checks are required. If you don’t receive access within 30 minutes, contact support immediately.

What’s Included in Confirmation Email

Your order confirmation email contains:

• Order number for reference
• Direct download links for all purchased files
• Login credentials for your account dashboard (new customers)
• File format information and system requirements
• Links to technical support and FAQs
• Invoice/receipt for your records (GST included for Indian customers)

3. File Formats and Specifications

All plans are delivered in professional-grade file formats compatible with industry-standard software.

Standard File Formats Included

File Sizes and Download Requirements

• Typical Package Size: 15-50 MB per complete plan set
• Individual PDF Files: 2-10 MB each
• CAD Files (DWG/DXF): 5-25 MB each
• 3D Renderings: 1-5 MB per image
• Internet Speed Recommendation: Minimum 1 Mbps download speed (most modern connections sufficient)
• Storage Space Required: 100-200 MB free space recommended for complete package

System Compatibility

Files are compatible with:

• Operating Systems: Windows, macOS, Linux, Android, iOS
• Devices: Desktop computers, laptops, tablets, smartphones
• Browsers: Chrome, Firefox, Safari, Edge (for downloading)
• Print Systems: Home printers, professional blueprint printers, print shops

4. Download Instructions

Downloading your plans is simple and straightforward. Follow these step-by-step instructions for best results.

Method 1: Email Download Links (Fastest)

1. Open your order confirmation email (check spam/promotions if not in inbox)
2. Click the download link for each file format you want
3. Files automatically download to your device’s default download folder
4. Locate downloaded files (usually in “Downloads” folder)
5. Move files to a permanent storage location (create “Container Home Plans” folder)

Method 2: Account Dashboard Access

1. Visit PermitContainerhomes.com/my-account/
2. Log in using email address and password from confirmation email
3. Navigate to “Downloads” or “Orders” section
4. Click on your order to view available downloads
5. Click each file to download
6. Files remain accessible for unlimited future downloads

Best Practices for Downloading

• Stable Internet Connection: Use reliable WiFi or wired connection to avoid interruptions
• Download All Formats: Even if you only need PDFs now, download CAD files for your PE
• Create Backups: Save copies to external hard drive, cloud storage (Google Drive, Dropbox), or USB drive
• Organize Files: Create dedicated folder with project name and date
• Verify File Integrity: Open each file after downloading to confirm it’s not corrupted
• Keep Email: Save order confirmation email for future reference and re-download access

Troubleshooting Common Download Issues

5. Access and Re-download Rights

Your purchase includes lifetime access to download and re-download your plans from your account dashboard.

Unlimited Re-downloads

You can re-download purchased plans:

• Anytime: 24/7 access from your account dashboard
• Unlimited Times: No restrictions on number of downloads
• Any Device: Download to multiple devices (computer, tablet, phone)
• Forever: Access doesn’t expire—download years later if needed

When You Might Need Re-downloads

• Lost or accidentally deleted original files
• Computer crash or hardware failure
• Need to download to a different device
• Professional Engineer requests fresh copy
• Contractor needs files on their device
• Building department requires re-submission

Product Updates and Revisions

If we make improvements or corrections to plans you’ve purchased:

• Updated versions automatically replace old files in your account
• You receive email notification of significant updates
• Previous versions may remain available for reference
• Updates are provided at no additional charge

Note: Updates are for plan improvements, corrections, or code updates. They do not include custom modifications for your specific project—those require Professional Engineer services.

6. Technical Support for Download Issues

If you experience technical difficulties accessing or downloading your purchased plans, we’re here to help resolve issues quickly.

When to Contact Technical Support

Reach out if you experience:

• No order confirmation email received within 30 minutes of purchase
• Download links not working or showing errors
• Files corrupted or won’t open after downloading
• Missing files that should be included per product description
• Account access issues or login problems
• Payment completed but no access to downloads

Information to Provide When Requesting Support

Help us resolve your issue faster by including:

• Order Number: Found in confirmation email or account order history
• Email Address: Used for purchase
• Specific Problem: Detailed description of the issue
• Error Messages: Exact text of any errors (screenshots helpful)
• Device/Browser: What you’re using to download (Windows PC/Chrome, Mac/Safari, etc.)
• Steps Taken: What you’ve already tried to resolve the issue

Technical Support Contact

• Primary Method: Contact Us Page
• Subject Line: “Technical Support – Download Issue – Order #[Your Order Number]”
• Response Time: Within 24 hours on business days (Monday-Friday, 9 AM – 6 PM IST)
• Urgent Issues: Payment completed but no access = priority handling

Self-Service Support Resources

Before contacting support, try these resources:

• FAQ Page: Common questions about downloads and access
• Account Dashboard Help: Built-in guidance for navigating downloads
• Video Tutorials: Step-by-step download demonstrations
• File Format Guide: Information on opening different file types

7. International Delivery and Access

Digital delivery makes our plans instantly available to customers worldwide, regardless of location.

Worldwide Instant Access

• No Geographic Restrictions: Available to customers in all countries
• Same Delivery Speed: Customers in India, USA, Europe, Asia, Australia receive instant access
• No International Shipping Fees: Digital delivery costs nothing regardless of location
• No Customs Delays: No physical shipments mean no customs clearance required
• 24/7 Availability: Download anytime from anywhere with internet connection

International Considerations

International customers should note:

• Building Code Alignment: Plans designed for US 2021 IRC/IBC codes—require Professional Engineer adaptation for your country’s standards
• Measurement Units: Plans use imperial measurements (feet/inches)—PE can convert to metric if needed
• Local Regulations: You’re responsible for verifying container homes are permitted in your jurisdiction
• Payment Currency: Prices in USD; your payment processor handles currency conversion
• Time Zone Differences: Email support operates on IST (Indian Standard Time); expect responses within 24 hours

Language and Measurements

• Plan Language: All plans, specifications, and documentation in English
• Measurements: Imperial system (feet, inches, pounds)
• Conversions: Your PE can provide metric conversions and local unit standards
• Technical Support: Provided in English via email

8. Contact Information

For questions about delivery, download issues, or accessing your purchased plans, contact us through the methods below.

Support Contact Methods

• Website Contact Form: PermitContainerhomes.com/contact-us/
• Account Dashboard: Log in and use built-in support ticket system
• Response Time: Within 24 hours on business days (Monday-Friday)
• Business Hours: 9:00 AM – 6:00 PM IST (Indian Standard Time)

Related Policies and Resources

For complete information about your purchase, review these related policies:

• Privacy Policy: How we protect your personal information and email address
• Refund and Returns Policy: Our no-refund policy for digital products (exception: corrupted files)
• Terms and Conditions: Legal agreement governing plan usage and licensing
• Disclaimer: Important limitations and responsibilities regarding plan use